Why do we collect personal data

We collect personal data so that we can provide our customers with a great  experience, to verify your age and identity and to manage job applications. In most cases you choose to provide the personal data to us.

When do we collect personal data

When you look for information on the CVIC platform, fill in a form online at cvicvape.com (such as the account registration, email newsletter and contact us forms)

When you use our website or sign up for email newsletters some additional information may also be collected such as your browsing behaviour, purchase history, approximate location, device, operating system and IP address.

What personal data do we collect

If you contact us

We will collect your name and contact details (usually email address and/or phone number) along with any other personal data that you provide. We will also collect details of your enquiry which may include details of your shopping history such as online order numbers or in store visit feedback, location and purchase details.

If you pay by card we will collect the payment card details (which we do not store).

If you shop online

We will collect your first and last name, contact details (email address, phone number, billing and delivery addresses), password, date of birth, order details, payment card information and whether you agree to receive email marketing from us.

We also collect data on your online browsing activity and location, type of device, operating system, manufacturer and settings.

Our website uses cookies and similar tracking technologies to remember you and enhance the user experience by automatically remembering your details. These are stored in small text files on your device. For more details please see our Cookies page.

We do not store credit card details nor do we share customer details with any third parties other than for secure age verification purposes.

If you become an CVIC member

We will collect your name (including title, first name and last name), email address, password, date of birth, gender, postal address, phone number, and whether you agree to receive email marketing from us.

If you sign up to our newsletters

We will collect your first and last name, email address. We will also collect data on how you interact with our newsletter campaigns and the purchases you make.

If you use our social media pages

If you visit and use our social media pages including Facebook, Twitter, Instagram and YouTube you may have provided permission for us to access your personal data based on your user settings and their own privacy policies.

Special categories

We do not collect personal data relating to children and our website is intended for adults only. We never collect data in ‘special categories’ including details of race, health, political views, religious beliefs or sexual orientation.

Your rights relating to personal data

If you decide that you are no longer interested in the information we provide in our email newsletters you can opt out at any time by clicking the unsubscribe link at the bottom of any email.

In addition to this you have a number of additional rights relating to your personal data:

You have the right to be informed – we have outlined the personal data that is being collected by CVIC and how it is used in this Privacy Policy.

You have the right of access – please contact us to request a copy of the personal data we hold. Full details are provided in the next section ‘How to contact us’.

You have the right to rectification – if you believe your data is incomplete or inaccurate please contact us and we will update it.

You have the right to erasure – you may contact us and request that we erase all of your personal data. If it is no longer needed for the purpose you originally provided it and it is lawful for us to do so we will erase it and provide you with confirmation.

You have the right to object or restrict processing – if you have any concerns please contact us and we will stop or restrict processing of your personal data if it is no longer necessary for the purpose originally provided.

You have the right to data portability – this allows you to request and then transfer personal data from one system to another in certain circumstances.

You have the right to complain – the Information Commissioner’s Office provides guidance on how to make a complaint if you have a concern about how we process your data.

If you would like to exercise any of your rights relating to personal data or have any questions please contact us using the details provided in the next section. We may request proof of identity in order to be able to progress your request.

How to contact us

If you would like to contact us about your personal data or this policy you can email info@cvicvape.com, call +44 7724839184 or write to Room 902-903, Tower A, Yifang Center, Baoan District, Shenzhen City, Guangdong Province, China

How do we use personal data

CVIC use your personal data in the following ways:

To identify and manage our contact with you and keep a record of our relationship, including through our social media pages

To manage any accounts you have registered with us

To provide the information experience at our cvicvape.com website

To verify your age and identity

To detect and prevent crime and fraud

To manage our loyalty scheme

To provide you with email newsletters with products, offers and news updates

To understand your needs and for research

To fulfil our legal obligations

To process job applications

How long do we keep personal data

We will not keep your personal data for longer than necessary for our purposes outlined above. We do not normally retain your personal data for more than six years unless we have a legal obligation to do so. You have the right to request we erase your personal data at any time.

Sharing data with our partners

CVIC may share your personal data with carefully selected third party service providers (‘processors’) where it is necessary to facilitate the provision of our goods and services to you. This includes our warehouse, fulfilment, hosting, IT and online marketing service providers. We use industry-leading secure payment processing partners but do not store credit or debit card information.

CVIC will not pass on, sell or share your data with any other third parties unless we are under a legal obligation to do so.

How do we protect personal data

We take the security of your personal data very seriously and have measures in place to keep it safe and secure. These include data encryption, cyber security measures, password protection and the use of secure servers.

Additionally we utilise user permissions to restrict access to the minimum level of data required to fulfil our obligations. We do not collect, use or store data that is not required to provide our services. Paper documents such as registration forms are always retained in locked storage areas.

Wherever possible we use pseudonyms (such as using reference numbers to identify individuals and orders) and data anonymization (converting data into a format that does not uniquely identify individuals) to minimise access to your personal data.

We also regularly check the security arrangements of the approved third party partners that act on our behalf to ensure their provisions meet accepted standards. This is reflected in our contractual agreements and non-disclosure agreements.

Whilst transmitting data over the internet (including via email) is not totally secure we do make every effort to ensure the security of data you share us.